Customer Testimonials

Working with Ted was a very good experience in finding what I was looking for and price that I could live with.

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Had a great experience buying a car from them! Xavier was our salesman and he was exceptional! Super easy and fast process. 10/10 recommend.

Do not take your vehicle to this dearship for repair service. Had screen for radio on a 2023 Chevy Traverse go black. They quoted around $2000 parts and labor for replacement of the radio module after over a $200 diagnostic fee saying module has internal short. Upon completion of repairs and after I had previously asked for the old part it was stated I had to pay about $200 for a core charge to get it back. When I stated I would pay that and fix the short myself so I had a spare the next time this happens, they changed the core charge ... Read More

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Google - Oct 28, 2026

Do not take your vehicle to this dearship for repair service. Had screen for radio on a 2023 Chevy Traverse go black. They quoted around $2000 parts and labor for replacement of the radio module after over a $200 diagnostic fee saying module has internal short. Upon completion of repairs and after I had previously asked for the old part it was stated I had to pay about $200 for a core charge to get it back. When I stated I would pay that and fix the short myself so I had a spare the next time this happens, they changed the core charge to $1000 which is more than a new radio module cost had I ordered myself. Bottom line is they did not want to give up the core to someone that can probably determine an issue. After pressing that I wanted the core they told me they will not give it to me even if I paid the outrageous core fee. They are hiding something and more than likely no issue or minor issue with the original module that could be fixed with simple reboot. Shady repair service is what you will recieve if you take a vehicle to this place.

Gus is the greatest salesman. All the men that dealt with my sale were excellent.Matt in finance,Josh in collision and Dominic. Thank you guys! You do a great job.

Todd cohoe was very helpful and extremely knowledgeable and easy to work with

Over the years Gus has help me pick out a fabulous car. 10 years later is still giving his clients the best service and friendship.

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Excellent service

I had a great experience at Woodhouse! Michael was a super helpful, knowledgeable sales associate!

Fast and easy service! Gave me a list of needed repairs and didn't hassle me to get them done immediately.

Steve was amazing. He sold me a truck. Walked me through the process and all and gave me a great deal.

I would recommend not taking your car for repair here. They had my car for 5 hours. After no communication whatsoever, I called to find out what was going on. I was told they had no idea and it would take a bunch of money to try to find out what was going on with a bunch of codes, and they would have to tear everything apart to try to get it fixed. I told them just to stop and bring me my car when they did, it was extremely hot inside like it had just been sitting in the parking ... Read More

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Google - Oct 7, 2026

I would recommend not taking your car for repair here. They had my car for 5 hours. After no communication whatsoever, I called to find out what was going on. I was told they had no idea and it would take a bunch of money to try to find out what was going on with a bunch of codes, and they would have to tear everything apart to try to get it fixed. I told them just to stop and bring me my car when they did, it was extremely hot inside like it had just been sitting in the parking lot all day long. No one talked to me or explain what had happened or even showed me any proof that they did anything at all with my vehicle. Absolutely terrible service.

We had such a great experience working with Zach and Ashley at Woodhouse GMC! Zach really took the time to help us find exactly what we were looking for and went above and beyond to get us the vehicle we wanted. He was great to work with throughout the entire process and made sure we were completely happy with our purchase. We also really appreciated how quickly he followed up and stayed in touch. We couldn’t be happier with our new vehicle and would absolutely recommend Zach and Ashley to anyone looking for their next one!

I purchased a buick from WoodHouse, with Gus as my Salesman... What a pleasant experience, and a unexpected surprise in car buying...I will definitely refer this place to everyone I know. And ask for Gus!

I did not have a great experience with woodhouse buick on L st. I purchased a $30,000 Car. I came back the following week because I had questions about finances. I was dismissed and told "SINCE YOU DONT UNDERSTAND". I was applauded by the representative reaction and behavior. Never again will woodhouse get my business.

I don't even know if “review” is the right word, because I wasn't a customer yesterday. I wasn't buying a car. I was simply a woman with her grandson in the car, stranded in the middle of a busy West Maple intersection during rush hour, panicked and having no idea what to do. Around 5:45 p.m., my Cadillac Escalade started losing power as I crossed Maple. I pressed the gas and nothing happened. It slowly rolled until I was sitting in the intersection, traffic around me, nowhere to pull over, and my grandson in the car. I ... Read More

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Google - Sep 12, 2026

I don't even know if “review” is the right word, because I wasn't a customer yesterday. I wasn't buying a car. I was simply a woman with her grandson in the car, stranded in the middle of a busy West Maple intersection during rush hour, panicked and having no idea what to do. Around 5:45 p.m., my Cadillac Escalade started losing power as I crossed Maple. I pressed the gas and nothing happened. It slowly rolled until I was sitting in the intersection, traffic around me, nowhere to pull over, and my grandson in the car. I called my husband, and before I could process what was happening, a man appeared at my window. “Put it in neutral. I'm going to push you.” That man was Spike, aka James Rodis. He was the first person who stopped. Without hesitation, he was going to push my Escalade out of West Maple during rush hour. Another gentleman saw him and came to help. Together, they pushed my Escalade through the intersection and into a safe place. That alone would have been enough. But Spike didn't leave. He came back to make sure I was okay and asked if someone was coming. When he heard my husband wasn't close, he started trying to figure out what was wrong. I told him I had about 30 miles of gas showing, and he thought I might be out of gas. When I said my husband was coming, Spike basically said, “It's only going to take me 10 minutes. I can take care of you.” And he did. Spike was already headed somewhere, but instead he bought a gas can and gas, came back, put it in my Escalade, and stayed to make sure it started. Twice I tried to pay him. He had spent his own money and interrupted his evening for a complete stranger. He wouldn't take a dime. I learned he worked with Woodhouse. Since he refused repayment, the least I could do was make sure Woodhouse knew who was representing their name. So, Spike, here's your review. He told me this is the example he tries to set for the people he works with. He has a wife and daughter, and when he saw me sitting there, he knew he needed to stop. He didn't know me. He just saw someone who needed help and decided wherever he was headed could wait. In a time when it's incredibly easy to drive past someone else's problem because it isn't ours, Spike noticed. More importantly, he stopped. There was no audience. No transaction. No sales opportunity. No camera. No reason to believe anyone would ever know. That's character. You can teach customer service. You can train sales techniques. You can write company values on a wall. But you cannot manufacture what I saw yesterday. Spike wasn't representing Woodhouse because someone was watching. He represented Woodhouse when he thought nobody was. I don't know what title Spike holds, but I hope Woodhouse understands exactly who they have representing their name, and his coworkers understand the example standing in front of them. Spike, I genuinely believe God put you on West Maple at exactly the right moment yesterday. You saw a grandmother stranded in an intersection with her grandson, and before I could figure out what to do, you were already there. You didn't just help with my car. You made us safe. And I will never forget that. One more thing, because you wouldn't let me repay you: Please look me up, Daniela Holloway, on Facebook or LinkedIn. My husband and I own The Holloway Experience in Omaha. If you, your wife, kids, grandkids, family, whoever your people are, enjoy games, arcades, pool, or just being together, I would love to have all of you as my guests for a game day or game night. No charge. No strings attached. You wouldn't let me take care of you yesterday, so please let me take care of your family for an evening. Thank you, Spike. For the gas. The gas can. Being late to wherever you were going. Refusing my money. Living the example you talked about when there was absolutely nothing in it for you. But most of all, thank you for seeing me. The world needs more people who notice. And it definitely needs more people who stop.

Excellent communication throughout the repair process, and the team did great work. Alison and the team in the body shop helped me navigate my insurance claim by providing estimates, advising on updates and next steps, and ultimately completing quality work making my vehicle look like new. The Woodhouse team accommodated my schedule and had a smooth process for after hours drop off. Very pleased with the experience and would recommend Woodhouse Buick GMC of Omaha for your repair and body work needs.

We have purchased multiple cars from Woodhouse GMC. Xavier personally is amazing in understanding our needs and guiding us to the perfect purchase. Highly recommend.

Need a new or newer vehicle, go to Woodhouse Buick Gmc of Omaha! Ask for Frank! He was amazing. Absolutely no pressure and No games what so ever. My wife and I had it narrowed down to 3 vehicles before we got there. Told Frank and he went and got all the keys and ask which one first. Then gave us the key and said go for a drive let me know when you get back and I will give you the next set of keys. It was that easy! Best car buying experience I have ever had. Loved Woodhouse

He was very kind and was not overly pushy to buy anything and took good care of us overall

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I went in looking for a specific used vehicle. I called ahead and talked to Cody to see how negotiable the price would be? He said there wasn't much wiggle room, but I stopped into see. By the time I was done, I had new brakes, an oil change, remote start, and a back up camera! The price stayed the same, but I got everything I needed to make this car mine! Very pleasantly surprised and would shop there again. Way to go!

My truck needed a sensor replacement, and when I arrived at Woodhouse Service Department, Sean Clark was ready to assist me in my vehicle. He was knowledgeable and attentive, gathering additional details from me. Throughout the service process, Sean kept me informed about the progress of my truck. Additionally, they provided me with a ride to and from my friend’s house while I awaited the completion of my service. Woodhouse Service Department truly impressed me with their exceptional service. Sean handled all the necessary paperwork for my warranty, and I was thoroughly impressed by the smooth and efficient process. ... Read More

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Google - Aug 22, 2026

My truck needed a sensor replacement, and when I arrived at Woodhouse Service Department, Sean Clark was ready to assist me in my vehicle. He was knowledgeable and attentive, gathering additional details from me. Throughout the service process, Sean kept me informed about the progress of my truck. Additionally, they provided me with a ride to and from my friend’s house while I awaited the completion of my service. Woodhouse Service Department truly impressed me with their exceptional service. Sean handled all the necessary paperwork for my warranty, and I was thoroughly impressed by the smooth and efficient process. Thank you, Woodhouse, and a special thank you to Sean Clark for his outstanding service.

It was a pleasure to deal with Woodhouse GMC of omaha. They were honest and trustworthy. I will buy my next vehicle from them as well!!

Great selection with fair pricing in a crazy market! The sales staff and managers have been with Woodhouse for decades and you can tell that they care about customer satisfaction and doing things the right way!

Woodhouse Buick GMC of Omaha is great! Blake Snow, the finance manager is amazing, along with the entire team. If you are in the market for a new or used vehicle I highly recommend you check them out! Patti McAtee

After a bad accident and losing the car I LOVED, I found another one at Woodhouse. Gus made everything really easy for me! He was kind, patient, and fun to work with. The indoor showroom is out of this world! We will continue to be Woodhouse customers!

Great buying experience took care of me, answered all my questions if they weren’t sure they went and asked somebody to make sure for a person like me who is a high IQ person part of the MENSA SOCIETY it was refreshing to work with people close to my intelligence level five stars all the wayo

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Great experience with the service department at Woodhouse Buick GMC. The guys there are always helpful, professional, and operate with high integrity . Blake in finance has consistently gone out of his way to help me with whatever I needed—highly recommend!

Best overall experience buying a car ever!!!! Austin Pies is the salesman to ask for!!!! I’ve had my 2026 GMC Canyon for almost a year and absolutely love it!

Stan Stan he’s the man if he can’t do it no one can! Amazing service and super responsive. Thankful for an associate as good as him!

Mr. Ted Murray was the best salesman I could ask for. He was thorough, educated, and knew exactly what my wife and I needed for our next family roadster! Would recommend to anyone.

Have been buying vehicles from Woodhouse for over 28 years and they are always great to work with they make the experience very easy. This is the first time buying a GMC and again they delivered on a great easy experience

Gus and the entire staff are awesome and beyond amazing. If you need a car go see Gus and he will get you taken care of.

Great customer service

Sales and service have always been wonderful.

(Translated by Google) I love Woodhouse! They are the best! I love Woodhouse! They are the best! (Original) I love Woodhouse! They are the best! Eu amo a Woodhouse! Eles são os melhores!

Ted Murray is a great employee very easy to work with and very helpful I would recommend him to anyone.

I can't say enough good things about the sales team @ Woodhouse Buick/GMC. They were extremely easy to work with and made our vehicle purchase experience hassle-free. I would not hesitate to visit them again when we need another vehicle.

Amazing service from Sales, Finance, service, and body shop! Blake Snow is an amazing Finance Manager!

Fantastic buying experience at Woodhouse Buick GMC! Ted Murray patiently answered all my questions and was completely transparent through the whole process. No hidden surprises. Great sales - great service!

Got my truck here from Ted he’s the goat

I have referred both of my daughters and they were both happy with their experience. I will miss one of your best mechanics that retired Joe Schrage (probably not spelt correctly) he is very top-notch mechanic. Overall great experience with the service team.

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Ted Murray was very helpful to us. He is knowledgeable and very courteous. I would highly recommend him.

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I have been lied to multiple times about work on my vehicle. It typically will take them 2-4 hours for an oil change even with an appointment.

Did not do what I asked them to do what I told them I wanted. I also give them gave them a printed detailed sheet of the problems and that I did not want any work performed on there unless they had a specific scanner and they were able to guarantee that the problem could be fixed. Also in my correspondence with them via phone or text I made that point clear again and then they still went ahead and authorized the repair when I told him that that repair would not fix the problem the problem existed before that ... Read More

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Google - Jun 22, 2026

Did not do what I asked them to do what I told them I wanted. I also give them gave them a printed detailed sheet of the problems and that I did not want any work performed on there unless they had a specific scanner and they were able to guarantee that the problem could be fixed. Also in my correspondence with them via phone or text I made that point clear again and then they still went ahead and authorized the repair when I told him that that repair would not fix the problem the problem existed before that item that needed repair was originally work on. I also told them that i wanted a100% guarantee that work was done would fix my problem or I was not authorized to repair they went ahead and did the repair anyway and it still is not fixed

Single mom of 4 toddlers all 6 years old and younger. I bought myself a vehicle elsewhere March 19th, 2026. The night of April 13th, 2026 my vehicle (2012 Buick Enclave) broke down while driving, becoming inoperable. Engine light flashing, no power steering, brakes get hard, and won't restart for about 5-10 minutes. Once it starts only drivable about 2 minutes give or take before it shuts down again. I had it towed to Woodhouse dealership to be repaired. April 14th I called to make sure it was there, they stated it was and that they would get it in for diagnosis and give me ... Read More

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Google - Jun 19, 2026

Single mom of 4 toddlers all 6 years old and younger. I bought myself a vehicle elsewhere March 19th, 2026. The night of April 13th, 2026 my vehicle (2012 Buick Enclave) broke down while driving, becoming inoperable. Engine light flashing, no power steering, brakes get hard, and won't restart for about 5-10 minutes. Once it starts only drivable about 2 minutes give or take before it shuts down again. I had it towed to Woodhouse dealership to be repaired. April 14th I called to make sure it was there, they stated it was and that they would get it in for diagnosis and give me a call within a day. April 15th I called to check on vehicle only to be told they have bad news. They dropped my car off their lift somehow. Originally they told me damages would be $14,000 - $20,000 in body repairs that they caused. They stated my vehicle wasn't worth that and they would give me $4,000. I told them I came with a vehicle so they either fix it or replace it with a different car. They came back saying they would try to find something equivalent to my vehicle. A day or so later they state they can't find anything equivalent so they'll fix it. In the meantime I had a loaner, in which they sold and I had to drive 30+ minutes one way to bring children to their dealership before school to pick up a different loaner. Fast forward to June 2nd, 2026. They call saying my car is out of the body shop, detailed, etc, but they have no diagnosis for it, that it seems to be running fine I asked multiple times if it was safe to drive, they swore up and down that nothing was wrong and it was fine. I took it home. Next day June 3rd, 2026 - roughly 28 hours after receiving my car back, I'm driving on the interstate with all 4 of my children. The vehicle loses power, engine light starts flashing. I'm stuck on the interstate, 4 kids in carseats, with cars just nearly missing smashing into our stalled car. Thankfully someone pulled over behind us, waited with me. My car restarted after about 10 minutes, after about 100-200 feet it powered down again causing me to have to coast off the interstate with no power steering, hard brakes, and no power to my vehicle. I paid $120 to get my vehicle towed home. June 4th, 2026 I called Woodhouse first thing in the morning explaining what happened and that they need to take it back as they swore it was safe and nothing was wrong with it. After I got a little angry with how they were handling this, they agreed to get it towed to them for diagnosing. I explained the issue with it again and that it needs to be driven 40 minutes or longer as it seems for the issue to arise around those intervals.. During this time, they stated they had no loaner vehicles, I had to fight for a rental car with both Woodhouse service staff and their corporate office - I have 4 kids and can't be out of a vehicle. Throughout the weeks of them having it in June they mentioned that it now has a hard start (in which it didn't have before all this) Fast forward June 18th, 2026, they call saying there is nothing wrong still, that they don't have a diagnosis and that they can't do anything else. June 19th, 2026 they delivered my vehicle, not diagnosing or fixing my vehicle and returning it with a hard start at times as well.

Very disappointed in this dealership. I have been looking for a very specific car and thought I found one on their lot. I called and spoke to a salesman and I let him know i was interested. The car had not gone through all their inspections yet and I lived 2 hours away so it would be towards the end of the week before I could come. The next day the sales manager called me 4 times. He was trying to negotiate a price with me before I had seen it in person and before they had finished their full service. On ... Read More

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Google - Jun 12, 2026

Very disappointed in this dealership. I have been looking for a very specific car and thought I found one on their lot. I called and spoke to a salesman and I let him know i was interested. The car had not gone through all their inspections yet and I lived 2 hours away so it would be towards the end of the week before I could come. The next day the sales manager called me 4 times. He was trying to negotiate a price with me before I had seen it in person and before they had finished their full service. On the last call the manager hung up quickly and said he needed to look at some numbers and would call me back. He never did. This was frustrating but, over the next weekend we made a special trip to see the vehicle. We really liked it. We couldn't drive it because it was still being serviced for a recall. We said we were really interested and as long as it drove good we more than likely wanted it. The manager who we spoke with earlier was not there but our salesman said he would have him call us on Monday. Again, no call. After a couple of days I called and he was busy and still no call back. It is very frustrating to want to purchase a vehicle from a location that won't return your calls when I am going to be spending $50,000 with them. Not a great wau to treat potential customers. They obviously don't want my business so I am going to have to be patient and keep looking for the perfect vehicle somewhere that they respect their customers.

We had the extreme pleasure of working with Cody for my son‘s car purchase. He was knowledgeable, friendly, and worked hard to make sure we got the best deal possible. I would recommend him to anyone.

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Very unhappy with the service. Took my truck in to get new struts and shocks and to have a loud humming/growling noise diagnosed. Was told it was a wheel bearing. They called and said job was done and it was all fixed up. Picked it up and still hearing the humming/growling noise. Got back in touch with the service advisor and he said his tech told him it was my tires. So what did I pay $800 for a wheel bearing for? And when I picked it up they said it was fixed anbd mentioned nothing about the noise ... Read More

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Google - Apr 16, 2026

Very unhappy with the service. Took my truck in to get new struts and shocks and to have a loud humming/growling noise diagnosed. Was told it was a wheel bearing. They called and said job was done and it was all fixed up. Picked it up and still hearing the humming/growling noise. Got back in touch with the service advisor and he said his tech told him it was my tires. So what did I pay $800 for a wheel bearing for? And when I picked it up they said it was fixed anbd mentioned nothing about the noise still being present. And now my front end clunks. Tried to reach out multiple times no response.

Well the actual dealership service was fine, but I took my Acadia in for a routine oil change and tire rotation, and the oil change wasn’t done properly. I got the vehicle back and drove it 90% of the way home and I got a check engine light with a reduced acceleration warning. I brought it back later that day, as service advisor told me to when I called back in about the check engine light, and it turns out the technician that worked on my vehicle didn’t “purge the oil filter” and that led to my vehicle being ... Read More

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Google - Mar 22, 2026

Well the actual dealership service was fine, but I took my Acadia in for a routine oil change and tire rotation, and the oil change wasn’t done properly. I got the vehicle back and drove it 90% of the way home and I got a check engine light with a reduced acceleration warning. I brought it back later that day, as service advisor told me to when I called back in about the check engine light, and it turns out the technician that worked on my vehicle didn’t “purge the oil filter” and that led to my vehicle being under-serviced with oil causing my check engine light. I don’t know how much my vehicle was under-serviced, but it would of been nice if the service advisor and the mechanic that did the second look would of been more upfront with me and said that “the mechanic they had on my vehicle, did not fill my engine with the proper amount of oil, and/or forgot to check the oil level after running the vehicle after the first fill to make sure the oil level was correct”, instead of whispering to each other trying to keep it on the down low and protect their, the first mechanic, and the dealership’s reputation and expect that I’m just gonna accept a dumbed down version of them explaining my vehicle was improperly serviced. I’m not an idiot and the more and more I think about this it just gets me more and more upset. How can I expect to come back to this service department and be confident that my vehicle is gonna be properly serviced, and not treated like I’m not gonna understand an issue and not have things hidden from me if certain things are or have gone wrong.

Absolute worst service experience I've ever had in the 30+ years of owning a vehicle! There was zero communication from the dealership, and a repair I was told "should only take a few days, one week at the most" ended up taking 15 days! Let me walk you through a timeline, during these 15 days my service rep Ian contacted me a total of 4 times (once being the day I dropped it off and again when my truck was ready), whereas I had to reach out for updates the other 11 days...I also made it clear in the beginning I ... Read More

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Google - Mar 14, 2026

Absolute worst service experience I've ever had in the 30+ years of owning a vehicle! There was zero communication from the dealership, and a repair I was told "should only take a few days, one week at the most" ended up taking 15 days! Let me walk you through a timeline, during these 15 days my service rep Ian contacted me a total of 4 times (once being the day I dropped it off and again when my truck was ready), whereas I had to reach out for updates the other 11 days...I also made it clear in the beginning I travel for work, live in Kansas, and can't afford to be without my truck for very long. 2/20: Drop the truck off and Ian tells me an inspector needs to come by from my extended warranty, and would be in "today or Monday." At this point I also ask for a trade-in value on my truck. 2/21: Gus a sales guy contacts me via text, I tell him I need a trade-in value because I have two trucks I picked out I'm interested in. He tells me, "Well your trade-in value will be determined by what you want to buy." Bullshit! My trade-in value will determine what route I want to go. I never heard back from Gus or anyone giving me a #, when I was READY to buy a new truck! 2/23: I called midday to find out the inspector hasn't arrived, "he'll be in today or tomorrow." 2/24: I called and Ian informed me the inspector was out but the claim wasn't approved yet, "you should still have your truck by Friday." 2/25: I called and Ian told me the claim was approved, "The part should be here today or tomorrow." 2/26: I called, still no part, "It should be here today or tomorrow." 2/27: Ian calls, still no part, "It should be here today or tomorrow." Do you sense a theme here?? So I borrow a friend's truck and drive back to KS so I'm not stranded for another weekend. 2/28: I buy a new $80,000 truck in Kansas, because apparently no one at Woodhouse wanted to sell me one. 3/2: I called, still no part, "It should be here today or tomorrow." 3/3: I called, still no part, "It should be here today or tomorrow." I then pressed Ian asking why he couldn't get an accurate ETA on the PO of these parts, it's been 11 days since I dropped it off and the part still isn't in?? Ian calls back an hour later to inform me "I don't know what happened but I checked with the parts manager and the original PO was cancelled due to a duplicate VIN." So 11 days in you're just now TRULY checking on the order status only to find out it was cancelled?? He told me he ordered a new part and put a rush on it, and would call me as soon as it arrives. 3/5: I drive back to Omaha in my borrowed truck, call around 3:00 to find out the part arrived on 3/4 (with no call to update me), and was guaranteed by Ian my truck would be ready by 3/6. 3/6: Ian calls around 11:30 to inform me the mechanic ran into an issue and it wouldn't be ready until Monday. Great another weekend without my vehicle. I then ask for a courtesy vehicle (which in my opinion should have been offered way earlier) and was told they didn't have any. So now I rent a car to make it back home. 3/9: My truck is finally ready. The dealership is not willing to reimburse me for my rental, and tells me I have to take it up with my extended warranty company. Bottom line what I was told should be "a few days to a week" turned in to Woodhouse having my vehicle for 15 days. No remorse, no apologizes, zero communication from their end, no sense of urgency, just a TON of over-promising and under-delivering. I will NEVER do business with Woodhouse again, and have told all 80+ of my employees in Omaha this horror story. Thanks Woodhouse for a wonderful experience I will never forget!

Jeff Knoll provided me with the best dealership service experience ever. He got me in right away and made sure my SUV was serviced promptly and properly all at a very fair price. I loved hearing his vacation stories with his travels to Colombia. I hope someday I can go enjoy my life to the fullest just like Jeff. The tattoo story is amazing...

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I been working with GM on repurchasing my vehicle, due to multiple electrical issues and heat not working in my brand new 25 GMC Acadia AT4. My car was in the shop a lot. I had multiple loaner vehicles due to issues. I reported my issues to GM in concern for the car not being liable. The dealership told me that’s what I had to do to minimize loss on both ends. The last issue that made me reach out to GM was not having heat in my car with three kids/extreme cold weather. I had no heat and ... Read More

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Google - Jan 25, 2026

I been working with GM on repurchasing my vehicle, due to multiple electrical issues and heat not working in my brand new 25 GMC Acadia AT4. My car was in the shop a lot. I had multiple loaner vehicles due to issues. I reported my issues to GM in concern for the car not being liable. The dealership told me that’s what I had to do to minimize loss on both ends. The last issue that made me reach out to GM was not having heat in my car with three kids/extreme cold weather. I had no heat and then the check engine light came on saying engine overheating and to idle. Found out there was a leak in my radar Inlet pipe! New car big red flag with all other issues. Called GM reported all my issues and documents. GM said in order to move with case the vehicle needs to be in the shop currently with an issue. My car was just in shop for 16 days for the heat not working. Now I have to wait for yet again another issue. What ever I thought. A week later I went to go remote start my car, because it was extremely cold out. It wouldn’t start. So I thought. What the hell. I had to go outside just to manually start it. Instantly i see the check engine light on. Ughhh that’s it. I was Pissed now! I have had more than enough with this vehicle. I instantly called GM to inform them my car was going back into the shop and I wanted to move forward with the case. You would think issues after issues would be enough to say it’s a lemon. GM (Kristina) said now they would move forward with the repurchasing of the vehicle due to it being currently in the shop with check engine light on. I asked what I should do now that we are moving forward. They (Kristina with GM) informed me to keep the loaner until dealership fills out the forms needed about the vehicle being in the shop along with ETA and diagnosis. I called the service manager (Jethro) That same day and infromed him GM sent documents that needed to be completed on my case. Jethro said he received the documents and he would fill it out before he left for the day, but he did say he had to leave out the information on the ETA or what is being fixed because they didn’t have further information about my car. I was so happy to know I had someone on top of it in the service department. Not even 10 min later after speaking to Jethro. I got a call from the service department (Jose) who bless his heart is outstanding. He said my car was done and that they reprogrammed it and the check engine light turned off and it turned on due to active grill shutters saying it was damaged based on the report from the diagnostic test. He said they checked and nothing was damaged. I told him about the repurchase and I was to keep the loaner vehicle until completed. The next day GM calls me and says the repurchase department denied my claim due to the issue being resolved. What about all the issues total! They said to call back and reopen it when another issue happens. GM and Woodhouse dealership SUCK, minus the service department. They don’t care about your problems. They would rather run you around until you give up or get an attorney. I will NEVER again shop from GM or Woodhouse Buick GMC off 119th and L I because of all this. Rich Bentley is an absolutely horrible “manager” hands down. Through all this he said that he wouldn’t do anything and issues like this arise all the time in the 35 years he has been in this business. He says people have recall issues all the time, but this isn’t a recall! It’s repair after repair. Issue after issues. He said there is nothing he will do. They are not going to be the ones losing money. Talk about customer satisfaction being thrown out the window. In all my years of customer service not once have I had a business not make it right. Especially when this is NOT my fault. I was so patient and nice with the dealership (Frank, Cassey and Rick) until that was said. Rich Bentley said the conversation was over and if I felt it necessary to move with an attorney. I would advise looking into another dealership who actually cares about their customers

I purchased a 2026 sierra 1500 from my kitchen table on December 20,2025. They delivered the vehicle on December 22 3hrs from the dealership. My check cleared the bank on December 30th. I emailed and texted both the salesman and business manager and never received a response about when I would get the title to license it. I finally had to call woodhouse corporate office 3 days before I finally got intouch with lady that said she would check and see what was going on because her info said the title was lost. It's funny she messaged me the next morning that the title ... Read More

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DealerRater - Jan 21, 2026

I purchased a 2026 sierra 1500 from my kitchen table on December 20,2025. They delivered the vehicle on December 22 3hrs from the dealership. My check cleared the bank on December 30th. I emailed and texted both the salesman and business manager and never received a response about when I would get the title to license it. I finally had to call woodhouse corporate office 3 days before I finally got intouch with lady that said she would check and see what was going on because her info said the title was lost. It's funny she messaged me the next morning that the title just showed up from the dealership and that she would send it to me next day. I greatly appreciate her help . It's like the dealership got the check so we can forget about the person the bought the vehicle. We are to busy making sales to worry about the previous customer.

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I was going to leave a 5 star review until I found out after buying a truck that I had to return later because they couldn’t get all the paperwork figured out but what pisses me off the most was the fact that I already had a bank I wanted to work with and they agreed to only send my credit application the that bank ONLY, THEY SENT IT TO atleast 5 different banks and it tanked my credit score over 100 points, beyond pissed off with these guys, I’m glad I had to return the truck cause I don’t ... Read More

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Google - Jan 14, 2026

I was going to leave a 5 star review until I found out after buying a truck that I had to return later because they couldn’t get all the paperwork figured out but what pisses me off the most was the fact that I already had a bank I wanted to work with and they agreed to only send my credit application the that bank ONLY, THEY SENT IT TO atleast 5 different banks and it tanked my credit score over 100 points, beyond pissed off with these guys, I’m glad I had to return the truck cause I don’t want to do business with them ever again, I ended up buying another from a different dealer.

Last week I took my car in to have it serviced. However, I was quoted what my total charge would be after they sent a invoice of what was wrong with my car. Long story short when I picked up my vehicle I did a split payment with my card and the other payment method cash. I signed my invoice, they gave me my car. About a week after, I received a text message stating we only see you paid this amount and we need you to come pay the remainder of $600. So I went looked at my receipt of ... Read More

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Google - Dec 29, 2025

Last week I took my car in to have it serviced. However, I was quoted what my total charge would be after they sent a invoice of what was wrong with my car. Long story short when I picked up my vehicle I did a split payment with my card and the other payment method cash. I signed my invoice, they gave me my car. About a week after, I received a text message stating we only see you paid this amount and we need you to come pay the remainder of $600. So I went looked at my receipt of who cashed me out! I called them back, I described what the guy looked liked and his name. I then called their accountant department! And yet no call back to confirm what was going on! I did not appreciate how they sent it in a text message. That was very unprofessional and distasteful! Bad business and it made me feel like it's some funny sneaky business with miss properly handling transactions with customers and their staff!!

Team did not do a thorough check on my truck and upsold unnecessary work that did nothing to repair or clear my codes.

I took my car in to have the ABS issue repaired, but the day it was returned, the check engine light came on. On my second drive, the ABS light came right back as well. When I contacted the shop, they tried to charge me $180 just to recheck the same ABS problem they failed to fix in the first place. Dissatisfied with the service, and despite reaching out, I still haven’t received a call back.

The worst experience of buying a car won't go here again and to top it all off the stress and to my husband with trying to get our tags may have contributed to his death and it been over a month and I still don't have payment information

Would be zero stars at this point if possible they sent our licensing documents to the wrong damn place and aourin transits are about expired call them and they're sorry they sent it to the wrong place not much compensation in that wasting our time trying to get tags and they don't seem to appreciate our business done business with Buick for years never had a problem like this Buick has been reliable with good dealers but woodhouse ain't one of them it doesn't look like

The customer service was outstanding! Cory V. went out of his way to help us, communicated clearly every step of the way, was extremely knowledgable about the product and was incredibly friendly throughout. Truly top-notch service – we couldn’t have asked for a better experience. VERY impressed!

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Avoid Jeff in Service. Picked up car, told it was fixed, had to bring back and pay for 2nd service bc it wasn’t fixed. Blamed me for taking it after 1st service. Won’t be back.

Sale guys are great. Unfortunately the service department will drive customers away. Bought a new truck wanted them to swap some GM accessories that took 30mins for another dealership to install. They have had more than half a day and can’t get it done. I will never buy another truck from them again. I would rather drive an hour to get the job done timely.

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Service Department is slow. Seems the slower they are the more they charge. I am sure they have an hourly shop rate. Seems like they charge more than the other GMC dealers in the area due to taking longer. Seems like it a double negative. Let’s say shop rate is $150 other dealers do a 30min job it will cost you $75. It takes them 1.5 hours to do the same job they charge you $225. Unfortunately they have lost a customer over not being able to manage the service department. They couldn’t complete a job in a day that another shop ... Read More

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Google - May 13, 2025

Service Department is slow. Seems the slower they are the more they charge. I am sure they have an hourly shop rate. Seems like they charge more than the other GMC dealers in the area due to taking longer. Seems like it a double negative. Let’s say shop rate is $150 other dealers do a 30min job it will cost you $75. It takes them 1.5 hours to do the same job they charge you $225. Unfortunately they have lost a customer over not being able to manage the service department. They couldn’t complete a job in a day that another shop charges $75 to do.

I would say at the start of my purchase it was great but since the salesman can't be bothered to help me get an extra key for my truck. I am having to attempt to get it on my own. Will never use this place again. Very disappointed 😞

My experience with Woodhouse gmc was disappointing. If they can take advantage of you, they will. I am sickened by their ability to fix the numbers to their advantage. I will never buy a vehicle from that dishonest company again. A sale is all about them, not honesty towards the customer.

I really find this hard to believe. I was under the impression I was purchasing a truck (1GT49UEY7RF396385) on the 8th of March. Had accessories ordered and the accessory team lead is the only one giving any reply. Can you tell me why they want to disappoint / discourage me. No one is keeping me updated from the Dealership and causes me to question what's going on with Sales. All my friends with Tangier Shrine, the Masons, and now Offutt AFB cannot believe someone is not selling me a truck at Woodhouse GMC Buick. Is it my aftershave?

Leased a 2025 Terrain on 2/28/25. After the OnStar went out twice, dropped my car off at service on 3/14/25 at 0700 and didn’t get it back until 3/18/25. The communication as to what was going on with my car was completely lacking and had to wait hours for return calls when I would check in. My car was full of dust and dirt when I picked it up and didn’t notice it until I was out in the sun.

well the first time they completely missed something else that was wrong with my car and so I had to pay $100 the first visit and an additional $100 for the second visit to get it fixed even though the check engine light came on again the same day I got it back. There's also cuts in my tire that were not there when I brought it in. so thanks to this visit I will have to get new tires. I will not be coming back here for service to my car ever. the waiting area was nice and the snacks ... Read More

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Google - Mar 1, 2025

well the first time they completely missed something else that was wrong with my car and so I had to pay $100 the first visit and an additional $100 for the second visit to get it fixed even though the check engine light came on again the same day I got it back. There's also cuts in my tire that were not there when I brought it in. so thanks to this visit I will have to get new tires. I will not be coming back here for service to my car ever. the waiting area was nice and the snacks were good.

I dealt with Frank Axiotes and my buying experience was excellent. I live in Colorado and had never dealt with Woodhouse Buick GMC. Not only was my experience with Frank excellent, he also offered to deliver the vehicle to my home (450 miles away) at no charge. This is truly service after the sale!

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Took advantage of an old lady and a younger lady. Try charging for a $1000 for 2 new front tires. When the tires were in the bad overcharged 187 for labor Awesome um. It takes a took them double the time to do for labor to do. What a moderate mechanic. I can do awesome. She was told like within three days took two weeks

These guys will screw you over, sold me a car that lasted not even 6 months! Car was had hidden rust throughout. These guys will do anything to trick you into thinking you have a good deal. NEVER TRUST THESE PEOPLE!!!

Talking with a salesman via the website all day about coming to see a Yukon XL. My wife and I showed up with a 20k down payment only to find out a "glitch" in the website incorrectly stated the vehicle was certified pre-owned when it wasn't. Drove two hours for a bait and switch. I would avoid this dealership.

My salesman, Frank Axiotes Is great! I would recommend anybody I know looking for a car to go to Woodhouse GMC asked for Frank to help them look for a car. Looking for a hybrid car and Frank came through and found me one. Woodhouse Great place to buy a car!

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I am very pleased with my purchase experience. Cameron was there to answer every question, even came in on his day off to work with me.

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Gus has a very strong attention to detail. I have bought several vehicles from him and I would continue to do business with Gus and Woodhouse for years to come.

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If I could leave no stars I would. 2022 GMC Denali 2500 Duramax Diesel, 22000 miles, less than 3 years from purchase, refused to honor warranty on transmission, blamed us for towing too much even though we have owned several trucks purchased from Woodhouse and never had a problem before, truck is made for towing and to be towed according to owners manual and GMC’s advertisements. There are a lot of reviews online showing problems associated with the transmission issues with these trucks. Woodhouse used to be known for their loyalty to their customer and putting them first - this is no longer ... Read More

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Google - Oct 6, 2024

If I could leave no stars I would. 2022 GMC Denali 2500 Duramax Diesel, 22000 miles, less than 3 years from purchase, refused to honor warranty on transmission, blamed us for towing too much even though we have owned several trucks purchased from Woodhouse and never had a problem before, truck is made for towing and to be towed according to owners manual and GMC’s advertisements. There are a lot of reviews online showing problems associated with the transmission issues with these trucks. Woodhouse used to be known for their loyalty to their customer and putting them first - this is no longer true. When you pay $70-$80,000 for a vehicle you would want to back their quality as well as reputation of their brand. Our family has purchased over 30 vehicles from Woodhouse Auto over the years - we will now be doing our business elsewhere.

2022 Denali 2500 duramax diesel. Denied warranty repair. 22000 miles, less than 3yrs old. Unacceptable!

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had a 2016 chevy 2500hd advertised at 31900 called confirm with salesman price and avaliablity and was confirmed later that day they had changed price to 39900 as I was driving to go see they said had not calculated repair into price that and that was price before glad I called and checked before applying online not good practice when change price same day

I took my vehicle there because it wouldn't start. I had replaced my starter there recently which cost me $1000 and thought it had gone bad. I towed the vehicle to Woodhouse to have them check the starter. They then told me that the starter wasn't the problem that it was my wiring which it was going to cost $1200 to repair. After a $200 fee for them to tell me it was my wiring. I towed the car back home and paid another $120 for towing. At home, I put the key in the ignition and the car started right up. ... Read More

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Google - Aug 22, 2024

I took my vehicle there because it wouldn't start. I had replaced my starter there recently which cost me $1000 and thought it had gone bad. I towed the vehicle to Woodhouse to have them check the starter. They then told me that the starter wasn't the problem that it was my wiring which it was going to cost $1200 to repair. After a $200 fee for them to tell me it was my wiring. I towed the car back home and paid another $120 for towing. At home, I put the key in the ignition and the car started right up. I am very disappointed with this service and will not taking my vehicle there again. I will also make sure my friends and family don't go there as well.

Walked into Woodhouse; the staff was not overly welcoming or friendly. Spoke to Austin and he said he would come by to talk to us after we looked around. He never followed up so I eventually went looking for him and inquired about the price of a Yukon. I stated a price point, much lower than what they could do, and showed our trade in. He kept giving us a very generalized: “Here is what you are going to pay” based on current interest rates. Moving on, we knew we would have negative equity for our trade-in but we were ... Read More

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Google - Jul 17, 2024

Walked into Woodhouse; the staff was not overly welcoming or friendly. Spoke to Austin and he said he would come by to talk to us after we looked around. He never followed up so I eventually went looking for him and inquired about the price of a Yukon. I stated a price point, much lower than what they could do, and showed our trade in. He kept giving us a very generalized: “Here is what you are going to pay” based on current interest rates. Moving on, we knew we would have negative equity for our trade-in but we were surprised when he seemed to be more interested in just giving us general quotes on prices and sending us over to CARMAX; overall the Woodhouse team just seemed unwilling to work with us. Austin didn’t do anything egregious and was friendly but showed just a lack of sales ability. I say this because we went to Sid Dillon in Fremont and walked away paying about what we were originally quoted at Woodhouse. Why? Because the representatives and sales team at Sid Dillon provided a level of customer service that made us feel secure spending that amount of money, happy with our choice, and took us seriously.

In the end we had a good experience. Thank you Casey at Woodhouse for making it right. The GMC Yukon was exactly what I was looking for.